Terms & Conditions of Use


Every service has requirements, rights and obligations. We are in business to support YOU and provide you with superior services. If we cannot operate a functional partnership (helping each other) then there is no use in us providing you with these services. Please provide us with feedback whenever possible so we can maintain the best services possible.


In the following...

"Company" refers to "Trius Technology" (Trius) ABN:77412889306 and subsidiary companies and operations.

"Services" refer to any services or products supplied by the Company or it's Service Partners or assigns. These include but is not restricted to static & active websites, domain name services, email campaigns, internet services, marketing services, social networking, blogging, network marketing (MLM), affiliate marketing, advertising, lead generation, telecommunications, VoIP, phone calls, SMS, conferencing and consulting services.

"Customer" refers to any person, company or entity who purchases from, or is registered (and is issued a user account) with the company to use the products and services provided by the Company or it's partners or assigns.

"Affiliate" refers to any person, company or entity who is authorised to market products and services on behalf of the company or it's partners or assigns and may (or may not) receive income or compensation for their services.

Rates and Charges are Subject to Change Without Notice!

All rates and charges are subject to change without notice. We will always attempt to notify you of these changes in advance but due to the nature of the telecommunications industry, we may not be able to.

In most cases you may release yourself from any subscription service with us by simply terminating your account.

After account termination, any prepaid service fees and/or prepaid call balances will be forfeited by you and can NOT be refunded.

Income Disclaimer

Any incomes shown are purely for example only. Individual results may vary. Affiliate Income is dependent upon personal effort and business acumen. Luck and matrix or business position have no influence on affiliate income. If the affiliate makes no sales then they make no income.

Times & Rates

Times are shown/calculated as Sydney (Australia) time unless notified otherwise.

Peak and off-peak rates may apply to some services. These time spans will be indicated where necessary.


Customers must comply with all Local, State, Federal and International laws. The Company reserves the right to monitor the conduct of any Customer it suspects is abusing the conditions of this policy and if appropriate may pass any information on to the relevant authorities.

Provision of Service

The Company will provide the Service to the Customer. The Company does not warrant that the Service will be uninterrupted or error free, and it is understood that the Service may from time to time be affected by factors beyond the control of the Company. In such case  the Company will not be responsible for any delay or failure to perform but shall pursue the restoration of the Service to the best of its ability.

The Company may provide the Customer with login information required to access the Service.

The Customer must not resell the Services without the express prior written consent of the Company.

By accessing the Service, the Customer agrees to abide by the terms and conditions of the Company’s Acceptable Use Policy.

The company accepts no responsibility for loss of Customer data. It is recommended that you backup any sensitive data on a regular basis to avoid possible loss.

Exclusion of Liability

By using the Service provided by the Company, the Customer agrees to the following:

  • The use of the Service is at the Customer's sole risk and responsibility. Through the Service, the Customer may find materials that are inappropriate, offensive, inflammatory or of an adult nature. The Company does not endorse such materials and shall not be held liable for them.

  • The Customer accepts full responsibility for any content obtained through or on the Service. The Company accepts no responsibility for any infringement of any law in any country, or conduct of an illegal nature by any of its Customers.

  • The Service is supplied on an "as is" basis without warranties of any kind, either express or implied. In no event will  the Company or its employees be liable to anyone for any special, incidental or consequential damages arising from the use of (or inability to use) the Service, including but not limited to damages resulting from loss of data or loss of profit.

  • The Customer agrees to indemnify the Company against all liabilities, damages, claims, actions, proceedings and expenses, including all legal fees and expenses, arising from the Customer's use of the Service, or breach of any term of this Agreement in any way.


This site (and other company managed sites) is provided by the Company and has been constructed with the assistance of, and in association with, independent business partners. Unless stated otherwise, no warranty is implied or guaranteed on the information contained therein.

VoIP is a relatively new technology and as such is constantly changing. Due to the nature of VoIP and the telecommunications infrastructure we cannot fully guarantee our Quality of Service (QoS). We make it our policy, however, to provide you with the best possible services to meet your needs at the time. Various tools and devices can be implemented by the user (at the user cost) to monitor and report on service quality. We also provide access to free QoS tools and reports from time to time.

The company is run by real, reasonable people who understand, so if there is ever any need for grievance then please contact us first and give us the opportunity to rectify any problems as they arise.


All rates are subject to change without notice.

The Company reserves the right to alter service fees and charges from time to time by giving the Customer fourteen (14) days notice by email.

The Company's service charging rates are payment in advance unless negotiated otherwise in writing.

Usage and service charges commence once you become an authenticated user on our system.

You are obliged to pay for the services whether you use them or not. We do not maintain checks on your account to see if you are using the services. Services are provided for your use "on-demand". If for any reason you do not use the services then our service fees continue to be payable and are not refundable. In order to terminate service charge you must officially terminate your account in writing or by contacting the company and proving you are the owner of the account.

You are financially obligated to pay for the services until you officially terminate your agreement with us in writing or by terminating your account via your password protected User Control Panel.

You may be entitled to a refund only if the service is faulty. If the service is found to be functioning correctly then service fees continue to apply until you request termination.

If for any reason YOU cannot access the services then you must contact the company and log a support session.

The 10% GST (Goods & Services Tax) will be charged on all services provided to residents of Australia in accordance with ANTS (A New Tax System) as imposed by the Australian Government 1 July 2000. The GST will not be charged to on services provided to Customers outside Australia. Prices may be different for Australians and non-Australians.

Subscription fees are charged monthly (unless show otherwise) to your designated Credit Card in the name of Trius Technology Pty Ltd.

Setup fees and casual purchases are billed at the time of purchase.

You may cancel, terminate or suspend services at any time by notifying us in writing or via the appropriate link in your user control panel. There may be a short delay in implementing termination of some services. It may not be possible to suspend some services and only cancel or terminate them.

Any unused periodic payment at the time of cancellation will be forfeited and any excess usage over your allowance will be immediately billed to your credit card.

Where possible, unused fees and credit balances will be repaid pro-rata. Minimum and maximum refund amounts and administration fees may apply.

All accounts will be paid by credit card or other electronic means as determined from time to time. Subsequent fees may be debited automatically at the beginning of each billing period and will include any other charges incurred by the Customer.

Billing date, time, period and amounts may vary depending upon the chosen Service.

Accounts not paid on the due date will be suspended and a resumption fee may apply. Further, the Company will be at liberty to charge interest at the rate of 2% per month, calculated daily, on any account not paid by its due date.

Please ensure your credit card details are valid and kept up to date with us. You do not want to run the risk of your service being disabled due to non-payment.

Non availability of funds at the time of billing may incur administration fees and service suspension. Further non-payment will incur termination. Upon termination we require immediate payment, plus incurred interest and any additional administration fees. Failure to pay this defaulted amount will incur legal action against you which may harm your credit rating.

The Customer will remain liable for any charges incurred up to the effective date of termination.

Insofar as it is lawful, no refund of any fees will be granted subject to the provision and availability of the services.

All users are responsible for the cost of connection to any additional systems not provisioned by the Company but required for operation of the Services. This may include making mobile or long distance phone call using your preferred long distance or mobile carrier. It may also be by connecting by fixed or mobile telephone, via the Internet, by wireless connection or by some alternate means as developed from time to time. (eg: If your service requires the internet ro operate and your ISP service is not functioning then our service fees still remain payable.)

Fees & Charges

Charges to your credit card will be in AUD (Australian Dollars). Holders of non-Australian credit cards will have their charges converted (by their credit card company) back to the local currency at the applicable rate on the day the charge is processed. [Check conversion rate into your currency] Any additional conversion rates and fees imposed by your credit provider are borne by the card holder.

Your credit card will be charged the designated subscription fee automatically EVERY CALENDAR MONTH until you cancel your account!

If funds are not available at the required time, your account WILL be suspended. We notify you up to 3 times before suspension. If funds are not forthcoming within 30 days your account will be cancelled.

You can change your credit card details online or contact us at any time. When you change your card details you will be charged a $1.00 AUD fee on the card in order to validate it.

We DO NOT ISSUE REFUNDS for unused services. You are committing to a paid in advance (prepaid) monthly account. If you do not use the services then you will need to cancel your account PRIOR TO YOUR ACCOUNT BEING CHARGED for the next month's service fee.

Because your card will be automatically charged, for our security and yours, our bank and our credit card payment processors may require the owner of the card to forward a Written Credit Card Authority Form (via mail only) with a photo copy of the designated card PLUS a copy of the owner's photo ID. Without these on file we may have to suspend your account until we receive them. These, and any other relevant documents, are available via your Secure User Control Panel.

Cancellation & Termination

The Agreement shall remain in place until it is terminated by either party at any time. Due to the nature of some subscription services, up to fourteen (14) days prior notice may be required for some services to become effectively terminated.

The Company reserves the right to terminate or suspend the Service or Agreement to the Customer without notice or liability upon the occasion of misuse or abuse of the Service by the Customer.

In its sole discretion, the Company determines what constitutes misuse or abuse of the Service.

After account termination, any prepaid call balances and prepaid service fees will be forfeited by you and can NOT be refunded.

Suspended accounts may be subject to reactivation charges should the user wish to reactivate their account.


This agreement shall be subject to and governed by the laws of Australia and the parties hereto submit to the exclusive jurisdiction of the Courts and Tribunals of that country and any Courts and Tribunals of appeal therefrom.


By accessing the Service, the Customer agrees to be bound by the terms of this policy.

Please report any Unacceptable Use immediately to the company.

Breaches of the Acceptable Use Policy can lead to suspension or cancellation of a Customer's account without notice.

The Company reserves the right to terminate or suspend the Service or Agreement to the Customer without notice or liability upon the occasion of misuse or abuse of the Service by the Customer.

In its sole discretion, the Company determines what constitutes misuse or abuse of the Service.

Unacceptable Uses

It is not acceptable to use the company services to:

  • Violate any applicable State and Federal laws or regulations
  • Violate any copyright, trademarks, license rights or other intellectual property rights
  • Store, use or distribute software of an illegal nature.
  • Store, host or distribute material that is of a pornographic nature.
  • Post or transmit any harmful information or software containing any form of Virus, Worm, Trojan Horse etc.
  • Gain unauthorised access to any computer or other communication device.
  • Send unsolicited e-mail for the purpose of advertising or inappropriate marketing practices (referred to as "spamming").
  • Collect responses from unsolicited e-mail using an email address containing any Company domain name.
  • Use forged headers or other identifying information (Impersonation).
  • Share service accounts with anyone other than an immediate family Customer.
  • Resell the service without express written consent.
  • Run a web server or FTP server without express written consent.
  • Use artificial means to keep the service continuously connected when not interactively in use.
  • Solicit other Customers of the Company to become subscribers of other competitive services.

Any user found to be in violation of any of the above (and any other actions deemed morally, legally and commercially unacceptable) will have their account(s) immediately terminated without refund of any prepaid moneys. Legal action may also be initiated where loss of revenue is encountered.

SPAM - UCE (Unsolicited Commercial Email)

Customers using the Company’s services shall not send Unsolicited Commercial Email. Spamming will not be tolerated by the company. Any user found spamming will be terminated immediately.

World Wide Web Pages (www)

Offensive material must not be published on the Customer's website. This includes expressions of racism, hatred, bigotry, or profanity; information or promotion of illegal websites or activities; display of material containing nudity or pornography of any kind. If the Customer's website receives hits (visits) in excess of the number of hits specified in the Company’s pricing or policy documents, the Customer will be liable for additional charges as determined by the Company.


The terms and conditions contained herein shall be read in conjunction with the Company’s Registration Form, the Acceptable Use Policy, Pricing Guide and other documentation provided from time to time to the customer by the Company.

The Customer hereby acknowledges and agrees that each document mentioned in this clause, together with these terms and conditions form the terms and conditions of the Agreement between the parties, and by using the Service provided by the Company, the Customer acknowledges that they have read, understand, and agree to abide by those terms and conditions.

The Company reserves the right to update these terms without notice, but will endeavour to notify the Customer of such changes whenever possible. It is the duty of the customer or affiliate to be aware of these terms and agree to abide by them (including any and all amendments) at all times.


Revised: 28 Dec 2014